Privacy Policy
Last updated on Februaray 22, 2026.
We i.e. "DeliBuddy Private Limited" (“Company”) is committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.
This privacy policy explains how we collect, use, process and disclose information about you. By using our website/ app/ platform and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”) in addition to our ‘Terms of Use.’ We encourage you to read this privacy policy to understand the collection, use, and disclosure of your information from time to time, to keep yourself updated with the changes and updates that we make to this policy.
This privacy policy describes our privacy practices for all websites, products and services that are linked to it. However this policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable site.
This policy may change from time to time, your continued use of Deli-Buddy's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Should you have any clarifications regarding this privacy policy, please write to us at support@delibuddy.in
The information we collect and how we use it
DeliBuddy Private Limited ("Deli-Buddy," the "Company," "we," "us," and "our”) collects several types of information from and about users of our Services, including:
Your Personal Information("PI") - Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
Information about your internet connection, the equipment you use to access our Services and your usage details.
We collect this information:
directly from you when you provide it to us; and/or
automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).
Information You Provide to Us
The information we collect on or through our Services may include:
Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
Your preferences: Your preferences and settings such as time zone and language.
Your content: Information you provide through our Services, including your reviews, photographs, comments, lists, current and prior order details, grocery ordering details and history, favourite shops, special shop requests, contact information of people you add to, or notify of, your shops reservations through our Services, names, and other information you provide on our Services, and other information in your account profile.
Your searches and other activities: The search terms you have looked up and results you selected.
Your browsing information: How long you used our Services and which features you used; the ads you clicked on.
Your communications: Communications between you and other users or merchants/shops through our Services; your participation in a survey, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services.
Your transactional information: If you make reservations or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies, as further described below under "Payment Card Information." If you write reviews about businesses with which you conduct transactions through our Services, we may publicly display information that you transacted with those businesses.
We use the information you provide to us to enhance the functionality and improve the quality of our Services , and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Information We Collect Through Automatic Data Collection Technologies
We may automatically collect certain information about the computer or devices
(Including mobile devices) you use to access the Services, and about your use of the
Services, even if you use the Services without registering or logging in.
Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.
Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information and the device's telephone number.
Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
Precise Location Information: When you use one of our location-enabled services
(for example, when you access Services from a mobile device), we collect and process information
about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device)
and the time the location information is recorded to customize the Services with location-based information and features.
Some of these services require your personal data for the feature to work and we may associate location data
with your device ID and other information we hold about you.
Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you're using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, and measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
Your preferences: Your preferences and settings such as time zone and language.
Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
Mobile status: For mobile application users, the online or offline status of your application.
Applications: If you use the Deli-Buddy application, Deli-Buddy may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for, may vary across categories including, without limitation, shopping, fashion, grocery and travel. This will help us understand you and your preferences better and enable Deli-Buddy to provide you with a personalized experience.
Cookies and Other Electronic Tools: Deli-Buddy and its third parties, with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and other similar files or technologies to collect and store information in respect to your use of the Services and third party websites. This enables us to recognize you (for example, as a registered user), store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Deli-Buddy may use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
Precise Location Information and How to Opt Out
When you use one of our location-enabled services (for example, when you access Services from a mobile device),
we may collect and process information about your mobile device's GPS location (including the latitude, longitude or
altitude of your mobile device) and the time the location information is recorded to customize the Services with
location-based information and features (for example, to inform you about shops in your area or applicable promotions).
Some of these services require your personal data for the feature to work and we may associate location data with your
device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing
services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.
You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device
allows you to do this. See your device manufacturer's instructions for further details.
Information from Third Parties
We may collect, process and store your user ID associated with any social media account
(such as your Face book and Google account) that you use to sign into the Services or connect with or
use with the Services. When you sign in to your account with your social media account information, or
otherwise connect to your social media account with the Services, you consent to our collection, storage, and use,
in accordance with this Privacy Policy, of the information that you make available to us through the social media interface.
This could include, without limitation, any information that you have made public through your social media account,
information that the social media service shares with us or information that is disclosed during the sign-in process.
Please see your social media provider's privacy policy and help center for more information about how they share information
when you choose to connect your account.
We may also obtain information about you from third parties such as shops, marketers, third-party websites,
and researchers, and combine that information with information which we collect from or about you.
How we use the information we collect
We use the information we collect from and about you for a variety of purposes, including to:
Process and respond to your queries
Understand our users (what they do on our Services, what features they like, how they use them, etc.),
improve the content and features of our Services (such as by personalizing content to your interests),
process and complete your transactions, and make special offers.
Administer our Services and diagnose technical problems.
Send you communications that you have requested or that may be of interest to you by way of emails,
or courier, or registered post, or telephone calls, or any other mode of communication. We may also share
your preferences or the Services availed by you with your network followers on Deli-Buddy for marketing and
other promotional activities of our Services.
Send you questions from other users that you may be able to answer if you have registered with Deli-Buddy.
Enable us to show you ads that are relevant to you.
Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
Administer contests and sweepstakes.
Provide you with customer support.
Provide you with policies about your account.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us,
including for billing and collection.
Notify you about changes to our Services.
Allow you to participate in interactive features offered through our Services.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may also use your information to contact you about our own and third-party goods and services
that may be of interest to you. If you do not want us to use your information in this way,
please check the relevant box located on the form on which we collect your
data and/or adjust your user preferences in your account profile.
We may use the information we have collected from you to enable us to display advertisements to our
advertisers'/service providers' target audiences. Even though we do not disclose your personal information
for these purposes without your consent, if you click on or otherwise interact with an advertisement,
the advertiser may assume that you meet its target criteria.
How we share the information we collect
We may disclose personal information that we collect or you provide,
as described in this privacy policy, in the following ways:
General Information Disclosures
To contractors, advertisers/service providers who are bound by contractual obligations to keep
personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization,
dissolution or other sale or transfer of some or all of Deli-Buddy's assets, whether as a
going concern or as part of bankruptcy, liquidation or similar proceeding, in which
personal information held by Deli-Buddy about the users of our Services are among the assets transferred.
To third-parties to market their products or services to you if you have consented to receive the promotional updates.
We contractually require these third-parties to keep personal information confidential and use it only for the purposes
for which we disclose it to them.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
Service Providers: We may share your information with outside vendors that we use for a
variety of purposes, such as to send you communications via emails, messages or tele-call to
inform you about our products that may be of interest to you, push notifications to your mobile
device on our behalf, provide voice recognition services to process your spoken queries and questions,
help us analyze use of our Services, and process and collect payments. Some of our products, services
and databases are hosted by third party hosting services providers. We also may use vendors for other projects,
such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors
only to enable them to perform their services.
Legal Purposes: We may share your information when we believe in good faith that such sharing
is reasonably necessary in order to investigate, prevent, or take action regarding possible
illegal activities or to comply with legal process. We may also share your information to investigate
and address threats or potential threats to the physical safety of any person, to investigate and
address violations of this Privacy Policy or the Terms of Service, or to investigate and address
violations of the rights of third parties and/or to protect the rights, property and safety of Deli-Buddy,
our employees, users, or the public. This may involve the sharing of your information with law enforcement,
government agencies, courts, and/or other organizations on account of legal requests such as subpoena,
court order or government demand to comply with the law.
Social Networks: If you interact with social media features on our Services, such as the Face book
like button, or use your social media credentials to log-in or post content, these features may collect
information about your use of the Services, as well as post information about your activities on the
social media service. Your interactions with social media companies are governed by their privacy policies.
To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights,
property, or safety of Deli-Buddy, our customers or others. This includes exchanging
information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Consent: We may share your information in any other circumstances where we have your consent.
Information Shared with Shops
When you make an order request or execute an online grocery ordering transaction
through our Services, your information is provided to us and to the shops with whom
you choose to reserve. In order to facilitate your reservation and online grocery
order processing, we provide your information to those shops in a similar manner as
if you had made a grocery order directly with the shops. If you provide a mobile phone number,
shops or Deli-Buddy may send you text messages regarding your reservation or order's delivery status.
Some shops also require you to provide credit or debit card account information to secure your reservation.
When you make a shop reservation or online grocery ordering transaction through our Services and/or make a
payment to a shop through our Services, we may also share with the shops additional information, such as
information about your shopping preferences and history or information that we collect from third-parties.
Information you choose to share with a shop when you make a reservation and/or pay a shop through our
Services may be used by the shops for its own purposes. We do not control the privacy practices of shops.
Please contact the shops directly if you want to learn about its privacy practices.
Payment Card Information
To use certain of our Services, such as to place orders at certain shops and to make payments to
certain shops, we may require credit or debit card account information. By submitting your credit or
debit card account information through our Services, you expressly consent to the sharing of your information with shops,
third-party payment processors, and other third-party service providers (including but not limited to vendors
who provide fraud detection services to us and other third parties), and you further agree to the following terms:
When you use a credit or debit card to secure a reservation through our Sites,
we provide your credit or debit card account information (including card number and expiration date)
to our third-party payment service providers and the applicable shops.
When you initially provide your credit or debit card account information through our Services in order to
use our shops payment services, we provide your credit or debit card account information to our third-party payment
service providers. As explained in our Terms of Use, these third parties may store your credit or debit card account information so you can use our shops payment services through our Services in the future.
For information about the security of your credit or debit card account information, see the "Security" section below.
Security: How we protect your information
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and
help prevent unauthorized access to your information and to maintain data security. These safeguards
take into account the sensitivity of the information that we collect, process and store and the current
state of technology. We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. The third party service providers
with respect to payment gateway and payment processing are all validated as compliant with the payment
card industry standard (generally referred to as PCI compliant service providers).
We assume no liability or responsibility for disclosure of your information due to errors in transmission,
unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your
personal information secure. You should not share your user name, password, or other security information for
your Deli-Buddy account with anyone. If we receive instructions using your user name and password, we will consider
that you have authorized the instructions.
Permissible Age
The Services are not intended for users under the age of 18, unless permitted under
applicable local laws (Permissible Age). We do not knowingly collect any personal
information from users or market to or solicit information from anyone under the Permissible Age.
If we become aware that a person submitting personal information is under the Permissible Age, we will
delete the account and any related information as soon as possible. If you believe we might have any information
from or about a user under the Permissible Age, please contact us at privacy@delibuddy.net.in
Miscellaneous
Third party links and services
The Services may contain links to third-party websites. Your use of these features
may result in the collection, processing or sharing of information about you, depending on the feature
. Please be aware that we are not responsible for the content or privacy practices of other websites or
services which may be linked to our services. We do not endorse or make any representations about third-party
websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected
by these third parties. We strongly encourage you to read such third parties' privacy policies prior to sharing any
personal information with such third parties.
Policy amendments
We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law,
our data collection and processing practices, the features of our Services, or advances in technology.
Please check this page periodically for any changes or updates. Use of information we collect is subject
to the Privacy Policy in effect at the time such information is used. If we make any material changes to
this Privacy Policy, we will post the changes here and may notify you where required by law. Please review
the changes carefully. Your continued use of the Services following the posting of changes to this Privacy
Policy will constitute your consent and acceptance of those changes.
Contact Us
If you have any queries relating to the processing/ usage of information provided
by you or Deli-Buddy Privacy Policy, you may email the Data Protection Officer
(DPO) at privacy@delibuddy.net.in